Having a disability ain’t easy. Not only do you have to deal with the day-to-day issues that come with being disabled, but you also have to manage all of the people around you who don’t believe you actually have a problem. Sure, you may *say* you got your leg blown off in Iraq, but does that really entitle you to that parking spot?

In recent years, service dogs have been at the forefront of the conversation about disability rights. This is because many people claim to have discovered a loophole in the system that allows them to declare their pets as “therapy animals” — giving them, they believe, the right to take them wherever they want.

Of course, this isn’t true, but that hasn’t stopped people from getting really annoyed at those with legitimate service animals who need the helpful creatures. Talk to anyone with a service animal, and they’ll tell you numerous stories about getting questioned or asked to leave places because they “don’t allow pets.” It’s not a pet, damn it — it’s the person’s eyes and ears!

One example of this recently went viral after being shared by TikToker @tandem_in_pink. In the video, she shows herself being confronted for both sitting on the floor and having a service dog without a vest. This is despite the fact that she has postural orthostatic tachycardia syndrome (POTS), which is a fainting disorder, and that service dogs aren’t legally required to wear vests. In fact, you can just buy them on Amazon!

@tandem_in_pink ONLY AT WALMART. #dog #poodle #servicedog #walmart #accessissue #pots #posturalorthostatictachycardiasyndrome ♬ original sound - tandem_in_pink

The employee in the video repeatedly asks @tandem_in_pink why she’s on the floor, to which she, in a very frustrated tone, reiterates that she has a fainting disorder. Eventually, the employee leaves to get @tandem_in_pink a chair to sit on, so at least there’s that.

According to the Americans with Disabilities Act website, “Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.”

Of course, the location in which this incident happened has been review-bombed, and it’s likely that the employees in question will face some disciplinary action for what was shown in the video.

And for those who say that @tandem_in_pink should have simply shown their Service Dog ID, those don’t officially exist, at least not in the United States. In fact, a popular meme passed around disability circles shows that someone was able to register a jar of Nutella as a service animal. Hey, I can see situations where it would help.

It’s a complicated situation to be sure, but in general, if you see someone collapsed on the floor at Walmart with a service dog, it’s better to skip the argument and just get them something to sit on.